Taproom Manager Job Description | Sage Bird Ciderworks

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Taproom Manager

Taproom Manager Job Overview

The taproom manager is a proactive self-starter who anticipates team, taproom, and customer needs and acts and delegates to meet them. They will direct and oversee the daily operations of the taproom, ensuring regulatory compliance, a safe and supportive environment, and a positive and efficient workplace.

The Taproom Manager is responsible for the following:

Manage day-to-day activities for taproom operations.
Provide direct supervision to the taproom team. Establish and maintain an organizational structure and staffing to effectively accomplish goals and objectives; train, supervise, and evaluate staff. Motivate employees to achieve peak productivity and performance.
Set the schedule for taproom employees.
Work with the owners to establish policies and procedures.
Implement point of sales software and taproom inventory management system.
Credit card/cash handling and deposits
Monitor and enforce performance standards to ensure high-levels of service, quality and customer satisfaction. Interact with customers and vendors to develop and maintain a favorable public image.
Create and maintain a pleasant taproom environment (temperature, music, cleanliness, conduct).
Helps in personnel management with interviewing, hiring, training, and firing employees.
Manage and assist with the planning of special events and team building opportunities in tandem with the owners.
Manage catering (for special events) and creating and maintaining relationships with local food establishments.
Step in as bartender and/or cider educator as needed.

Personal & Professional Qualifications Include:

Available to work full-time (40 hrs/week), including nights and weekends
Demonstrate knowledge of the craft beverage/wine industry
- Knowledge of craft cider and the cider production process preferred (Cider certification preferred or willingness to work toward this certification)
Exceptional skills in leadership, communication, organization, attention to detail, and customer service
Positive attitude and ability to work with a diverse set of people
Basic familiarity with tablet-based POS systems and Google office platforms like Docs and Sheets
Aptitude for and desire to learn the mechanical workings of taproom equipment and some production equipment in order to address problems quickly and efficiently
Experience with financial reports: Easily navigate numbers to understand how to staff to optimize labor costs, analyze performance metrics, and handle cash & credit tip allocation.
Understand the technology used to craft managerial reports, manage the POS, and optimize inventory tracking, while also maintaining an interest in new technology to improve operations.

Education & Experience:

Must be 21+ years old
High School Degree or GED required
At least 2 years related supervisory experience; or equivalent combination of education and experience.
Must have reliable transportation
- own vehicle, valid Driver's License, current insurance coverage and clean driving record.
Current TIPS or Alcohol Awareness Training

Working Conditions:

This position requires an individual who works under a range of circumstances, including: shift work, weekend work, working with challenging patrons, working in the fast-paced environment of a crowded taproom, and working within close proximity of an operating cidery (noise, heavy equipment, odors related to the production process).

Physical Requirements:

The taproom manager will likely be required to stand for extended periods of time.
May be required to lift up to 60 lbs to move kegs and/or boxes with the help of a hand truck.

Compensation:

PTO: 10 paid vacation days
Employee Discount
Salary: varied based on experience and qualifications

If you are interested in applying for this position, please send an email to with an introduction and your resume. We will respond with an application for you to return by July 10, 2020 . Cheers!